Surveys, customer relationship management
interactive voice response (IVR) systems, social media data,
and other types of feedback systems create massive amounts of
unstructured data (voice and text). Most of this textual data is
never fully analyzed or understood.
At Nuance™, a Decision Analyst® company, we help companies
extract, understand, and quantify the meaning of verbatim
comments (answers to open-ended questions or prompts).
Nuance™ codes text files, handwritten text, audio-recorded comments (phone surveys, CRM, or IVR responses), and images. So regardless of the type of customer feedback, we can code the responses to extract the substance and meaning you need in order to make the best business decisions possible.
Do you have thousands of customer comments but no time to read them to discover what they are saying? Are you unsure which format your data should be in? Are you curious about the advantages of both verbatim coding and text analytics? Check out our FAQs for answers to these questions and more, or contact us for additional information.