Our Team

Leadership Team

Team I love '80s music, cooking, party planning, shopping for my grandson, and playing with my two Australian Shepherds.

Lisa Hazen

Lisa has dedicated more than 30 years to market research at the parent company of Nuance, Decision Analyst, based in Arlington, Texas, USA. In those years her experience in Operations led to management positions, where she ultimately became Chief Operations Officer before being appointed President of Nuance. Lisa's management experience is heavy in the areas of tabulation, survey programming, and coding.

Lisa has worked as a consultant to Client Service on study design and implementation of processes through the various operational departments. Through consulting on software-development initiatives, Lisa’s experience and knowledge has helped shape Decision Analyst by maximizing performance, minimizing costs, and improving quality control.

Lisa oversees the management and direction of Nuance. She works to improve productivity and quality through software guidance and involvement in the day-to-day operations of Nuance. It is Lisa’s vision to provide clients with coding solutions to meet their needs within the confines of budget while providing the highest-quality coding.

Team Je pense en Français parfois but predominantly in the English language und sehr oft in der deutschen Sprache.

Claire M. Jones
Vice President

As Vice President of Nuance, Claire is responsible for managing and overseeing coding operations and staff. She has more than 10 years' experience in marketing research​ in her roles as a multilingual coding specialist and editor, ​and ​then ​as coding ​manager for ​Decision Analyst, ​Nuance's parent​ ​company​ that provides full-service research. In addition, Claire brings solid experience from other business fields both in Europe and the U.S. She holds a bachelor's degree in Business Management and is fluent in English, French​,​ and German.

Meet Our Project Management Team

Team It appears that you are hovering over my pic. I am flattered. Thank you.


Team I enjoy spending time with my family, reading, watching movies, and acting in community theater when I get a chance.


Team Salve! I love spending time with my family, reading books, and planning my next visits to Italy. :)


Team I love watching old movies and having game nights with the family.


Team I love being out in nature, spending time with my pets, AND still enjoying the sunny and hot weather in Texas...after spending most of my life in the cold and cloudy Germany.